TERMS & CONDITIONS
Shipping All orders are processed and shipped within 1-3 business days from your order date. If your order requires expedited service, please make note of your special requirements in the notes at checkout. We only use trackable shipping methods and we can not be responsible for lost packages that are registered as "delivered". If you are concerned your package may get taken after delivery, please request we require a signature for delivery.
International Shipping via DHL Express Please be advised that all international orders are shipped via DHL Express unless requested otherwise. NOTE // taxes and customs fees may be applied at the time of delivery, the buyer is responsible for these charges. Arrangements will be made for additional shipping costs on bulk orders.
Returns We take the utmost pride in each product sold by Silk & Willow. If you are not satisfied for any reason we are happy to accept your un-used return within 14 days of purchase. Once the product is received in its original condition, store credit will be issued for the amount of the purchased product. Items returned that are used or not in their original condition will be subject to a re-stocking fee. Please use trackable shipping with your return.
Custom Orders Custom orders are customized to meet the specific needs of each client. Custom orders are non-returnable.