Frequently asked questions below



We ship internationally via FedEx Priority and within the United States via FedEx and USPS. You will be asked to select a delivery option at checkout. U.S. orders of $175.00 or more qualify for FREE USPS shipping. All orders are shipped directly from our studio in N.Y. State.

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with shipment tracking information. Shipping fees are non-refundable.

Do you ship to my country?

Yes, we ship globally via FedEx Priority! You will see shipping prices at checkout; pricing will depend on your location.

When will my order ship? 

We ship orders Monday-Friday. Orders ship within 1-3 business days. Our most popular delivery option is 2-day FedEx; this does not include Saturday and Sunday as ship days. However, FedEx no longer guarantees its ship time and will not refund shipping costs if your package is delayed due to increased shipping volume.

Can I expedite my order?

Yes, we offer overnight shipping in the U.S., if you require same-day shipping, please add this information to order notes at checkout and we will contact you with any timing issues. If you require Saturday delivery you must contact us via email or our contact form to make special arrangements. Saturday overnight shipping fees are determined by your location and the size of your shipping package. 


How do I place a custom order?

Start with our contact form. We work with each client to provide a custom experience from beginning to end. Once we have an overview of your requirements, we will reach out to you with our product availability and recommendations. Then, when we finalize your order, you will receive a custom link to purchase. 

What if I need to speak to someone?

We’re here to help! The best place to start is to contact us through our contact form. Provide us with as many details as you can; this will allow us to answer any questions you have. If you have an urgent matter, simply leave your phone number in your message, and we will get back to you as soon as we can.

If it honestly can not wait another minute; phone or text (845) 853-2420

Silk Ribbon

What is plant dyed color

All of our ​designer hues come from nature; we extract color from roots, foliage, nuts, berries, and flowers, to name a few of the many natural sources.

At Silk & Willow, we only use natural materials to create our lush palette of natural hues. Nature is perfectly imperfect; this means that when dyeing with raw materials, variations in color or markings from the plants is always possible in the dyeing process.

We take the utmost care in capturing our hues accurately in a photograph, but the subtle nuances can often only be experienced in person. Also, please be aware that color batches can vary by season, and not all colors can be represented accurately on all computer screens. If you have a question about color, need further clarification on the color tone, or need a color recommendation, feel free to contact us with your questions.

What is bias cut ribbon

Our bias cut silk ribbon is created by cutting rolls of woven silk at a 45-degree angle. As a result, the fabric drapes more beautifully and flows more organically in the biased direction than in the on-grain direction. The bias-cut is a technique used by textile designers for creating a soft drape and is especially beautiful for ribbon wrapped around a bridal bouquet. Bias ribbon will have a sewn seam approximately every 1 ½ to 2 yards. 

What makes your ribbon unique

At Silk & Willow, we take great pride in providing products that are not only one-of-a-kind but are also kind to the earth and the people who make them. Crafted with the finest quality materials in a labor-intensive process that results in a product of superior quality and durability– meant to be cherished for years to come. If you need more convincing, see what our customers are saying about Silk & Willow products.

What are Silk Ribbon "Seconds"

Nature is perfectly imperfect!

Our ribbon “Seconds” collection is our plant-dyed silk ribbons that became slightly flawed somewhere in the production process. This may be a frayed edging, extra seams, irregular width, a small spot of color, or maybe an irregularity in the weave. However, these slightly less than perfect ribbons still work well for bouquet wrapping and are great for styled shoots, gift wrapping, invitation wrapping, and more! Discounts vary depending on the degree of the flaw.

Table Linens

What if I need more table runners than you have in stock?

Our speciality is working with designers and event planners to create magical events. We reserve a collection of table linens and napkins for larger gatherings and events. Contact us for large orders and to discuss how we can help with the tablescape design of your next event.

What are Table Linen "Seconds"

Our materials go through many different stages before becoming a finished product in our shop. Our table linens are hand-loomed and naturally dyed with plant materials. Then, each of our linens is vigorously washed, hung to dry, and then inspected. In all these steps, occasional mishaps happen. Flaws could include a slight snag in the material, an irregularity in the weave, or an irregular spot of color. Our "Seconds" are less than perfect, but they still work great for photo styling and for events where the flaws are hidden by gathering the material or with a fully set tablescape. We price our "Seconds" according to their imperfection.

Are your Table Linens cheese cloth?

NO! Our table linens are NOT cheese cloth. Our table linens are made from Khadi Cotton, which is hand spun, hand-woven, and naturally dyed (they are NOT made of inexpensive, bleached cotton produced on a machine).

Handmade Paper

Our sought after Handmade Deckled Edge Papers are used to add a custom touch to your event invitations, menus, place cards, gift tags and more!

Printing on Handmade Paper

Can I print on your handmade paper?

Yes! Our white 150 gsm handmade papers and colored handmade papers are inkjet printer compatible. Adjust your paper settings to "heavy-weight" or "recycled" paper. We do not recommend our 320 gsm papers for home printing, as not all printers achieve acceptable results with the thickness of this paper. It's always best to try our paper sampler to test the printing results with your home printer.

We love letterpress printing to highlight the natural texture of our handmade papers. We also love the personalized touch of hand calligraphy on our handmade papers. Feel free to contact us for letterpress printers or hand calligrapher referrals. 

Are your handmade papers laser printer compatible?

Note: Most laser printer manufacture instructions do not advise printing on handmade paper. We achieved successful results laser printing on our colored handmade papers. Although, due to the surface texture of our white handmade papers, the results will vary, and we do not recommend laser printing on our white handmade papers. Always follow your printer manufacture instructions. Laser printing on our handmade papers is at your own risk.

Sizing Handmade Paper

Are your papers true to size?

Each sheet of paper and each envelope is individually handcrafted. For this reason, slight size variations and imperfections are always possible. For our white handmade papers and envelopes expect a size variation of ⅛-¼ inch on all sides.

For our colored handmade papers, expect  ¼ -½  inch variance on all sides.

Can your papers be used with envelopes from another company?

Yes! We carry a line of standard-size handmade papers. However, due to the handmade nature of our deckled edge papers, sizing can vary slightly; we always suggest sampling our papers with your envelopes before purchasing our papers in bulk. Try our Paper Samplers to test our handmade papers with your envelopes. 

Mailing Handmade Paper Invitations

How do I seal your envelopes?

Our envelope flaps have hand-applied natural glue in varying amounts. For this reason, additional adhesive may be needed. We suggest using a glue stick, craft glue, or wax seals to seal closed each envelope.

What is Hand-Canceling?

Handmade envelopes vary in texture and should ALWAYS be hand canceled. See your local post office for additional information on "hand canceling", or read the Martha Stewart Weddings article on Hand Canceling Your Wedding Invitations.

How much will my wedding invitations cost to ship?

Prices will vary depending on the size of your invitation, save the date, response cards, and additional information you include in your invitation suite. The postage pricing will be determined by the exterior size and overall weight. Visit USPS website for current pricing.

Get in touch

Have additional questions or an enquiry about your order?