ORDERING


HOW MANY RIBBONS DO I NEED FOR MY WEDDING BOUQUET?

There are many factors to consider when selecting your bridal bouquet ribbon. First, your bouquet and ribbons should work in harmony, so balancing the size of your bouquet is a great starting point. For small bouquets, ½ - 1 full ribbon spool is suggested. Choose 1-2 spools of ribbon for medium to large bouquets, and for an extra-large bouquet, the sky’s the limit! Of course, your personal style trumps all; trust your gut and choose what feels right to you. It’s your special day! Check out our Bridal Bouquets on Pinterest for inspiration.


WHAT IF I NEED TO SPEAK TO SOMEONE?

We’re here to help! The best place to start is to contact us through our CONTACT FORM. Provide as many details as you can; this will allow us to answer any questions you have. If you have an urgent matter, simply leave your phone number in your message, and we will get back to you as soon as we can. 



SHIPPING


We ship globally. You will be asked to select a delivery option at checkout. *U.S. orders of $175.00 or more qualify for FREE USPS shipping.



WHAT IS THE SHIPPING POLICY

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.


DO YOU SHIP OVERSEAS?

Yes, we ship globally! You will see shipping prices at checkout; pricing will depend on your location. 


HOW LONG WILL IT TAKE TO GET MY ORDER?

We ship orders Monday-Friday. Orders typically ship the same day or within 1-3 business days. 

Our most popular shipping option is 2-day FedEx; this does not include Saturday and Sunday as ship days. 


I NEED RIBBON and TABLE LINENS ASAP!! CAN YOU HELP?

We are here for you! We know those ribbon emergencies or last-minute table additions do happen. We are creative problem solvers and will do our best to get you what you need! We offer an overnight shipping option at checkout. If you require an overnight shipment to go out after 3:00 pm est. or you would like express priority am overnight, contact us via our CONTACT FORM asap to discuss options. 



RIBBON


WHAT IS A BIAS CUT RIBBON? 

Our bias cut silk ribbon is created by cutting rolls of woven silk at a 45-degree angle. As a result, the fabric drapes more beautifully and flows more organically in the biased direction than in the on-grain direction. The bias-cut is a technique used by textile designers for creating a soft drape and is especially beautiful for ribbon wrapped around a bridal bouquet. Bias ribbon will have a sewn seam approximately every 1 ½ to 2 yards. 


WHAT MAKES YOUR RIBBON UNIQUE?

At Silk & Willow, we take great pride in providing products that are not only one-of-a-kind but are also kind to the earth and the people who make them. Each product is crafted with the finest quality materials in a labor-intensive process that results in a product of superior quality and durability that can be used for many years to come. If you need more convincing, see what our customers are saying about Silk & Willow products.



ARE YOUR COLORS ACCURATE TO WHAT I SEE ONLINE? 

Plant dyes are “living” colors that change under different lighting conditions. Although no photograph can replicate the in-person subtleties and beauty of our ribbons, we’ve taken great care to photograph in natural light for the best color representation. 



HOW MANY RIBBONS SHOULD I BUY FOR MY WEDDING? 

Many factors go into selecting the amount of ribbon needed to create your wedding vision. We suggest you first consult with your florist. Your florist has the details of your flower selections, the bouquet look you wish to achieve, and they are skilled in selecting the perfect ribbon to compliment your arrangement. If you would like a second opinion, we’re happy to help! Let us know your wedding details via our contact form, and we will share our ribbon suggestions. Also, check out our BRIDAL BOUQUET ribbon sets! 


WHAT IF MY FLORIST DOESN’T CARRY SILK & WILLOW RIBBON?

Don’t worry! When making the initial contact with your florist, let them know you would like to use Silk & Willow plant dyed ribbons, and they can work directly with us to find the perfect hue to adorn your bridal bouquet.


THE RIBBON I WANT IS OUT-OF-STOCK, WHEN WILL YOU HAVE MORE? 

We are in our dye studio regularly creating and replenishing our ribbons. Our production schedule and our colors are directed by the seasons and the custom orders we are working on. If you have a request, feel free to contact us, we are happy to share our upcoming colors and colors that we will restock soon.


CAN YOU CREATE CUSTOM RIBBON COLORS? 

We take on a limited number of custom orders, depending on our availability. You can contact us with your requirements. Note, there is a minimum requirement of 100 yards of ribbon for custom colors. 




PAPER


CAN I USE MY HOME PRINTER TO PRINT ON YOUR HANDMADE PAPER?

Yes! Our white 150 gsm handmade papers and colored handmade papers are inkjet printer compatible. Adjust your paper settings to “recycled” paper. We do not recommend our 320 gsm papers for home printing, as not all printers achieve acceptable results with the thickness of this paper. Our colored handmade papers, cut to size, work well in a laser printer. But, note that most laser printers manufacture instructions do not advise printing on handmade paper; laser printing on our handmade papers is at your own risk. Due to their surface texture, our white handmade papers will not hold the ink of a laser printer. It’s always best to try our paper sampler to test the printing results with your home printer.


HOW DO I PRINT ON HANDMADE PAPER? 

Our papers are inkjet compatible, but letterpress printing is stunning to highlight the natural texture of our handmade papers. Feel free to contact us for letterpress printer referrals. 


CAN I USE HAND CALLIGRAPHY ON YOUR HANDMADE PAPERS?

Yes! Feel free to contact us for calligrapher referrals. 


CAN YOUR HANDMADE PAPERS BE USED WITH ENVELOPES FROM ANOTHER COMPANY? 

Yes! We carry a line of standard-size handmade papers. However, due to the handmade nature of our deckled edge papers, sizing can vary slightly; we always suggest sampling our papers with your envelopes before purchasing our papers in bulk. Try our Paper Samplers to test our handmade papers with your envelopes. 




 

TABLE LINENS


WHAT SIZE TABLE LINEN SHOULD I GET FOR MY TABLE?

Our table linens come in an array of sizes to create a custom look on any table size. 

For a Floor Length Table Drape: measure the table length + {table height x 2}. 

For a Floor Length Table Drape with material Gathering On Top: measure the table length + 20% for gathering + {table height x 2}. For a Table Drape with Gathering On Top and material Puddling on the floor on each end: measure the table length + 20% for gathering + {table height x 2} + 1.5 yards. 


Example- 8-foot table / To dress this table with a table runner that has gathered material on top, and the runner drapes over the ends with material puddling on the floor, you need a length of 6.25 to 6.5-yard table runner. 


96 inches (8 feet) + 19.2 inches (20%) + 60 inches (table height x 2) + 54 inches (1.5 yards) = 6.36 yards (229.2 inches). This can be rounded down to our 6.25-yard runner, or round up to our 6.5 yard runner.


I HAVE A LARGE EVENT AND NEED MORE TABLE LINENS?

We specialize in working with designers and event planners to create magical events. We reserve a collection of table linens and napkins for larger gatherings and events. Contact us to discuss the details of your event.


CAN YOU CREATE CUSTOM “BOTANICAL PRINT” SILK TABLE RUNNERS?

Yes. We take on a limited number of custom projects based on availability. We create custom botanical print silk table runners, botanical print silks as fabric wall panels, botanical print silks as art installations, and more. Our spaces are limited and our minimum purchase requirement is $2,000. Contact us with your project details. 


WHAT ARE “SECONDS”  

Our materials go through many different stages before becoming a finished product in our shop. Our cotton table linens are hand-loomed, naturally dyed with plant materials. Each product is vigorously washed, hung to dry, and then inspected. In all these steps, occasional mishaps happen. Flaws could include a small snag in the material, an irregularity in the material weave, or an irregular spot of color. Our "Seconds" are less than perfect, but they still work great for photo styling and for events where the flaws are hidden by gathering the material or with a table that is fully set. Our "Seconds" are priced according to their flaw.