Your Questions Answered Here!

For a classic bridal bouquet, Silk & Willow recommends ribbon widths of 2.5 or 4 inches. For bridesmaid bouquets, widths of 1.5 or 2.5 inches create a beautifully proportioned finish. Most ribbons are offered in 3-yard lengths per spool — the perfect amount that lends itself to a flowing presentation.

These are starting points, but not rules. A constellation of considerations shapes the right ribbon for your bouquet:

• Bouquet size and structure: A fuller or trailing bouquet may call for a wider, silk ribbon, while a small, delicate arrangement invites a narrower ribbon
• Wedding aesthetic and formality: A formal ceremony may call for a wider ribbon, while a wildflower bouquet can pull off multiple, thinner, flowing ribbons
• Personal vision: Some brides choose two or three spools for additional colors, or to achieve a layered, romantic effect

For inspiration, explore Silk & Willow's Instagram feed, where a curated collection of bouquet styles illustrates the many ways silk ribbon can be wrapped and draped around your flower bouquet

Every wedding has unique details. If you're seeking guidance tailored to your specific vision, the Silk & Willow studio warmly invites you to share your inspirational photos and reach out directly — contact the team here.

To place a custom order with Silk & Willow, begin by submitting the studio's custom order contact form, where you can describe your project in detail — including your desired ribbon colors, quantities, paper specifications, or table textile vision. The more precise your description, the more meaningfully the studio can respond. Custom ribbon orders require a minimum of 100 yards per color, and custom plant-dyed silk table runners carry a minimum project investment of $2,000.

Silk & Willow works directly with florists, event planners, stationery designers, and wedding vendors to bring custom, sustainable-minded events to life. When reaching out, it helps to share:

• Ribbon requirements: Preferred color palette, ribbon width, yardage needed, and any inspiration imagery
• Paper needs: Intended use (letterpress, calligraphy, inkjet printing), desired weight (150 gsm or 320 gsm), and quantity
• Table textile details: Table dimensions, desired drape style, event date, and the number of tables requiring linens

Once your inquiry is received, the Silk & Willow team will respond with tailored product availability, seasonal color offerings, and studio scheduling — guiding your vision from first conversation to finished creation with the care and professionalism that has defined the brand since 2014.

Yes — if your order has not yet shipped, Silk & Willow can assist with cancellations or modifications, including adding items. However, because orders are processed daily, this window is very limited and time-sensitive. To make any changes, please contact us immediately and include your order number in all correspondence.

• To cancel or modify: Email j@silkandwillow.com or text (845) 853-2420 right away — include your order number in the subject line or message body so we can locate your order without delay.
• To add items: Let us know exactly which products you'd like to include, and we will do our best to consolidate your shipment.
• Once your order has been fulfilled and a tracking number has been generated, changes and cancellations can no longer be accommodated.

The best way to reach Silk & Willow is by submitting our online contact form, where you can share all the details of your inquiry so our team can respond thoughtfully and thoroughly. For urgent matters, you are welcome to email j@silkandwillow.com or call and text (845) 853-2420 directly.

• Providing specific details in your first message — such as your order number, the product in question, and a description of your concern — helps the team resolve your inquiry as quickly as possible.
• If your matter genuinely cannot wait, a phone call or text to (845) 853-2420 will reach us directly.
• For questions about silk ribbon color matching, paper weight, or custom event sourcing, our team is happy to provide personalized guidance tailored to your project.

All Silk & Willow orders are processed and shipped within 1–3 business days, Monday through Friday. Domestic orders ship via FedEx or USPS, while international orders travel via DHL or FedEx International Priority. Every order receives an automated shipping confirmation and delivery notification by email. For urgent orders, contact the team directly before 2:00 PM Eastern Time for same-day dispatch.

Carriers & delivery options:

• FedEx — recommended for domestic orders; offers reliable tracking. 2-day FedEx arrives two days after the ship date. This does not include weekend days
• USPS — Available but not recommended for urgent orders. Orders arrive 5-8 days from the ship date. Customers assume responsibility for shipments sent via USPS; lost packages marked "delivered" are not covered
• DHL / FedEx International Priority — standard for all international orders; customs fees and import taxes are the buyer's responsibility upon delivery
• Oversized items (art, ceramics, antiques, and bulk orders) may be subject to additional fees. You will be notified once the order is placed if additional fees apply.

Tracking & lost packages:
All FedEx orders include email tracking. If your package is marked "delivered" but hasn't arrived, contact Silk & Willow immediately — reports made more than 5 days after the stated delivery date cannot be investigated. To protect against porch theft, add "signature required" to your order notes at checkout for FedEx delivery.

For urgent shipping inquiries, reach the team via the online contact form, by email at j@silkandwillow.com, or by phone at (845) 853-2420.

Yes, we ship all over the world. We ship international orders via FedEx or DHL shipping. You will see shipping prices at checkout; pricing will depend on your location.

Yes. Silk & Willow offers overnight shipping within the U.S. for expedited orders. Same-day shipping is available for orders placed before 2:00 PM EST. For orders placed after 2:00 PM EST, a courier service to the FedEx facility is available for same-day delivery for an additional fee.

Here's a full breakdown of your expedited shipping options:

• Overnight shipping: Available across the U.S. — select this option at checkout
• Same-day shipping (before 2:00 PM EST): Add your request to the order notes at checkout; the Silk & Willow team will follow up if there are any timing concerns
• Same-day shipping (after 2:00 PM EST): A courier service is available for an additional fee — contact the team directly to arrange this
• Saturday delivery: Requires special arrangements made in advance via email at j@silkandwillow.com; Saturday overnight shipping fees vary based on your location and package size

For all urgent orders, adding a note at checkout is the best first step. Silk & Willow processes packages daily, with a carrier pickup at 2:00 PM EST — so the earlier you reach out, the more options are available to you.

Silk & Willow accepts unused returns within 10 days of purchase, issued as store credit in the amount of the original purchase price. Items must be returned in their original, unaltered condition using trackable shipping. Custom orders are non-returnable. If there is an error in your shipment, contact Silk & Willow right away and the team will resolve it promptly.

Key return conditions at a glance:

• Return window: 10 days from the date of purchase
• Refund method: Store credit only — issued once the product is received and inspected
• Condition requirement: Items must be unused and in original condition; used or altered returns are subject to a restocking fee
• Shipping method: Trackable shipping is required for all returns — this protects both the customer and the integrity of each handcrafted piece
• Custom orders: All custom orders are made specifically for you and are therefore non-returnable.

To initiate a return:
Contact Silk & Willow through the online contact form to receive a return shipping address before sending your package. Including your order number and reason for return in your first message helps the team process your request as quickly as possible. For time-sensitive concerns, you may also reach the team directly by email at j@silkandwillow.com or by phone at (845) 853-2420.

Silk & Willow is a sustainable luxury textile brand founded in 2014 that handcrafts silk ribbons using only the highest-quality bridal silk and specialty hand-woven silks. Unlike mass-produced alternatives, every ribbon is produced through a meticulous, labor-intensive process — from garden-grown natural dyes to historically sourced pigments — making each piece a work of art.

Most competing ribbon brands use cheaply manufactured silk to keep costs low and production high. Silk & Willow takes the opposite approach: small-batch craftsmanship, strict environmental and social standards, and a deep commitment to quality that is visible — and tangible — in every ribbon.

Plant-dyed color is a hue drawn entirely from nature. At Silk & Willow, color is extracted from roots, foliage, nuts, berries, flowers, and other natural sources to create palettes of natural, living hues. Because these dyes come from raw, seasonal materials, subtle variations in color between batches are a natural and cherished part of the process.

The majority of our colors are crafted in-house at the Silk & Willow studio in Hudson Valley, NY, alongside commissioned master dyers who help expand our palette. A few things to keep in mind:

• Color batches can vary by season, reflecting nature's perfectly imperfect rhythm
• Screen representation varies; we photograph in natural lighting to best represent each color accurately, but nothing compares to the in-person subtleties of plant-dyed hues
• Plant-dyed color is living color, with hues that shift gently under different lighting conditions

If you'd like a color recommendation or further clarification on a particular tone, contact the studio, and we'll gladly help.

Bias cut ribbon is made by cutting woven silk fabric at a 45-degree angle to the grain — the same couture technique used by high fashion designers. The result is a ribbon that flows and drapes more organically than standard on-grain ribbon, making it a favored choice for bridal bouquets, event styling, and premium gift wrapping.

A few things to know about Silk & Willow's bias cut ribbon:

• Construction: Cut at a true 45-degree angle from woven fabric, producing a superior drape in the bias direction
• Seaming: Expect a sewn seam approximately every 1½ to 2 yards — a natural characteristic of the bias-cutting process, not a defect
• Best use: Especially beautiful when wrapped around bridal bouquets, where the ribbon needs to follow rounded, organic shapes

Silk & Willow ribbons are not comparable to mass-market alternatives — they are a fundamentally different product. Where budget ribbon brands cut costs through synthetic dyes, low-grade silk, and factory-line production, Silk & Willow uses premium bridal silk, hand-woven specialty fabrics, and natural dyes cultivated or sourced with full transparency.

For milestone moments — weddings, editorial shoots, luxury gifting — the difference is impossible to miss:

• Material quality: Only the highest-grade bridal and specialty hand-woven silks are used
• Color depth: Natural and botanical dyes produce rich, organic tones that synthetic dyes cannot replicate
• Ethical sourcing: Every element of production adheres to strict environmental and social standards
• Exclusivity: No two dye lots are identical, giving each ribbon a signature, artisan quality

If you need more than what's currently available online, contact Silk & Willow directly to discuss a large or custom order. Silk & Willow specializes in working with designers and event planners, and maintains a dedicated reserve of textiles and napkins specifically for larger gatherings and events — inventory that isn't always reflected in standard stock availability.

Reaching out directly allows you to:

• Access Silk & Willow's reserved collection of event-specific textiles and napkins
• Discuss custom quantities tailored to your event's scale and aesthetic
• Collaborate with the team to bring a cohesive, custom look to life — from intimate celebrations to medium-scale weddings

To get started, contact Silk & Willow with details about your event, including the date, estimated guest count, and any design preferences, so the team can recommend the best options for your vision.

Silk & Willow styling textiles cost more because they are genuinely handcrafted — not mass-produced. Each cotton textile is made from hand-spun, 100% cotton fibers, and the organic silks produced by skilled artisan weavers, and naturally dyed using botanical. This level of craftsmanship simply cannot be replicated at a lower price point.

What separates Silk & Willow from lower-cost alternatives:

• Materials: Premium silks and cotton textiles are handloomed from hand-spun fibers and naturally dyed with botanicals — no synthetic dyes
• Weave complexity: Silk & Willow's custom weave is technically demanding, requiring master-level skill that even experienced weavers find challenging to execute consistently
• Artisan partnerships: Organic silk textiles are hand-woven in India by craftsmen actively preserving the legacy of traditional hand-loomed silk — a practice that is increasingly rare and labor-intensive
• Sustainability: Every sourcing and production decision prioritizes ethical, sustainable practices — a standard that most manufacturers on Etsy or Amazon are not held to

What you find on Etsy or Amazon at a lower price point are machine-made, chemically dyed imitations that replicate the look — not the craft, the material integrity, or the cultural legacy — of a Silk & Willow textile.

Yes, Silk & Willow's white and colored 150gsm handmade papers are inkjet printer compatible, and we have achieved excellent results with laser printers as well. However, we do not recommend home printing on our heavier 320gsm papers, as the thickness can produce inconsistent results depending on your printer model.

• Set your printer to "recycled" paper for the best inkjet results.
• Before purchasing in bulk, we recommend testing with our Paper Sampler to confirm compatibility with your specific home printer.
• For a finish that truly honors the natural texture of handmade paper, we also love letterpress printing and hand calligraphy — contact us for trusted referrals.

Silk & Willow has achieved successful laser printing results on our classic 150gsm and colored handmade papers, but laser printing on any handmade paper is always done at your own risk. Most laser printer manufacturers advise against printing on handmade paper, and results on our white handmade papers will vary due to their unique, naturally textured surface.

• Always follow your printer manufacturer's instructions regarding paper thickness and texture before proceeding.
• The surface character of our classic handmade papers means toner adhesion can be unpredictable
• We strongly recommend testing with our Paper Sampler before committing to a larger order.

Each sheet of paper and each envelope is individually handcrafted. For this reason, slight size variations and imperfections are always possible. For our white handmade papers and envelopes expect a size variation of ⅛-¼ inch on all sides.

For our colored handmade papers, expect  ¼ -½  inch variance on all sides.

Yes! We carry a line of standard-size handmade papers. However, due to the handmade nature of our deckled edge papers, sizing can vary slightly; we always suggest sampling our papers with your envelopes before purchasing our papers in bulk. Try ourPaper Samplersto test our handmade papers with your envelopes. 

Our envelope flaps have hand-applied natural glue in varying amounts. For this reason, additional adhesive may be needed. We suggest using a glue stick, craft glue, or wax seals to seal closed each envelope.

Handmade envelopes vary in texture and should ALWAYS be hand canceled. See your local post office for additional information on "hand canceling", or read the Martha Stewart Weddings article on Hand Canceling Your Wedding Invitations.

Prices will vary depending on the size of your invitation, save the date, response cards, and additional information you include in your invitation suite. The postage pricing will be determined by the exterior size and overall weight. Visit USPS website for current pricing.

Silk & Willow provides the premium handmade deckled-edge paper, silk ribbons, and sustainable textiles that form the foundation of a truly bespoke invitation suite — but does not directly produce custom invitation designs or printing. Instead, they connect you with trusted stationery designers, calligraphers, and letterpress printers who can bring your vision to life.

Think of Silk & Willow as the place where your invitation story begins. Their handmade deckled edge papers — available in 150gsm (inkjet and laser compatible) and 320gsm weights — provide a tactile, nature-inspired canvas that pairs beautifully with:

• Letterpress printing, which honors the natural texture of the handmade surface
• Hand calligraphy, for a personal, artisan touch that no digital font can replicate
• Silk ribbons and sustainable textiles, to complete the suite with the tactile experience of natural textiles and hand-dyed color

Every paper is individually handcrafted, meaning slight size variations and the characteristic deckled edge are natural expressions of the slow, deliberate process behind each piece. To explore paper samples before purchasing in bulk — or to be connected with an expert stationer or calligrapher — contact the Silk & Willow studio directly at j@silkandwillow.com.