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FAQ

Ordering

What is the ideal length and width of ribbon for bridal and bridesmaid bouquets?

Determining the right amount of ribbon for your bridal bouquet or bridesmaid bouquets can be a challenge. For inspiration, you can visit our Pinterest Boards showcasing various styles and ways to adorn your bouquet with our silk ribbons.

We typically offer our ribbons in 3-yard lengths per spool, which is an ideal measurement for achieving a classic look. For bridal bouquets, we recommend ribbon widths of either 2.5 or 4 inches, while a ribbon width of 1.5 or 2.5 inches is suggested for bridesmaid bouquets.

If you require further assistance or wish to discuss your specific needs, please feel free to share your inspirational photos with us. We're always here to guide you in the right direction. CONTACT US HERE

What is the process for placing a custom order?

To initiate a custom order with us, begin by filling out our contact form. We collaborate closely with event professionals and vendors to deliver a tailored experience for their clients. Provide us with a comprehensive overview of your needs, and we will respond with information about our product availability and suggestions tailored to your project.

We are eager to craft something extraordinary together! Please remember, the more specific you are in describing your requirements, the better we can meet your expectations. Whether you need a specific size, quantity, color, or any other unique elements, your detailed description will help us bring your vision to life.

Can I cancel my order?

We completely get it, we change our minds too! If your order has not shipped we are happy to assist in canceling your order. Keep in mind, we process orders daily so this window is limited.

Email us right away at: j@silkandwillow.com or text (845)853-2420

What if I need to speak to someone?

We’re here to help! The best place to start is to contact us through our contact form. Provide us with as many details as you can; this will allow us to answer any questions you have. If you have an urgent matter, simply leave your phone number in your message, and we will get back to you as soon as we can.

If it honestly can not wait another minute; phone or text (845) 853-2420

Shipping, Returns & Exchanges

We use USPS, FedEx, and DHL shipping methods. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. We ship international orders via FedEx or DHL shipping. You will see shipping prices at checkout; pricing will depend on your location.

Can I expedite my order?

Yes, we offer overnight shipping in the U.S., if you require same-day shipping, please add this information to order notes at checkout and we will contact you with any timing issues. If you require Saturday delivery you must contact us via email at: j@silkandwillow.com to make special arrangements. Saturday overnight shipping fees are determined by your location and the size of your shipping package. 

Silk Ribbons

What is plant dyed color?

All of our ​designer hues come from nature; we extract color from roots, foliage, nuts, berries, and flowers, to name a few of the many natural sources.


At Silk & Willow, we only use natural materials to create our palettes of natural hues. Nature is perfectly imperfect; this means that when dyeing with raw materials, variations in color or markings from the plants is always possible in the dyeing process. Nature is perfectly imperfect.


We take the utmost care in capturing our hues accurately in a photograph, but the subtle nuances can often only be experienced in person. Also, please be aware that color batches can vary by season, and not all colors can be represented accurately on all computer screens. If you have a question about color, need further clarification on the color tone, or need a color recommendation, feel free to contact us with your questions.

What is bias cut ribbon?

Bias cut silk ribbon is created by cutting woven fabric at a 45-degree angle. As a result, the fabric drapes more beautifully and flows more organically in the biased direction than in the on-grain direction. The bias-cut is a technique used by textile designers for creating a soft drape and is especially beautiful for ribbon wrapped around a bridal bouquet. Bias ribbon will have a sewn seam approximately every 1 ½ to 2 yards. 

Searching for the best silk ribbon on the market?

Look no further than Silk & Willow. We're committed to delivering unique, earth-friendly products that are crafted with unparalleled attention to detail and quality. Our ribbons are not mass-produced; instead, they undergo a meticulous, labor-intensive process that results in premium, long-lasting products meant to be treasured for years. But our commitment goes beyond just quality - we adhere to the strictest environmental and social standards, ensuring that your purchase supports ethical and sustainable practices. Don't just take our word for it, though - see the REVIEWS from our satisfied customers about why they choose Silk & Willow for their ribbon needs.

Table Linens & Textiles

I need more table runners than you have in stock.

Our speciality is working with designers and event planners to create magical events. We reserve a collection of table linens and napkins for larger gatherings and events.Contact us for large orders and to discuss how we can help with the tablescape design of your next event.

Are your Table Linens cheese cloth?

NO! Our table linens are NOT cheese cloth. Our table linens are made from Khadi Cotton, which is hand spun, hand-woven, and naturally dyed (they are NOT made of inexpensive, bleached cotton produced on a machine).

Why are your table Linen more expensive than what I found on Etsy or Amazon?

At Silk & Willow, we prioritize quality and sustainability above all else. Each of our table linens is crafted with meticulous attention to detail using the finest materials. Our Table Linens are HANDLOOMED from hand-spun natural fibers that are NATURALLY DYED with botanicals; unlike mass-produced machine-made conventional textiles. This commitment to the strictest environmental and social standards often means our products are priced higher.

While we understand price is an important factor, we believe that the superior quality, ethical production, and the beauty of bespoke linens provide excellent value for your investment.

While we understand price is an important factor, we believe that the superior quality, ethical production, and longevity of our linens provide excellent value for your investment."

Handmade Paper

Can I print on your handmade paper?

Yes! Our white 150 gsm handmade papers and colored handmade papers are inkjet printer compatible. We have also had excellent results with our Laser Printer. Adjust your paper settings to "heavy-weight" or "recycled" paper. While we have had nice results with our 320gsm papers, we do not recommend our 320 gsm papers for home printing, as not all printers achieve acceptable results with the thickness of this paper. It's always best to try our paper sampler to test the printing results with your home printer.

We love letterpress printing to highlight the natural texture of our handmade papers. We also love the personalized touch of hand calligraphy on our handmade papers. Feel free to contact us for letterpress printers or hand calligrapher referrals. 

Are your handmade papers Laser Printer compatible?

Note: Most laser printer manufacture instructions do not advise printing on handmade paper. We achieved successful results laser printing on our classic 150gsm and our colored handmade papers. Although, due to the surface texture of our white handmade papers, the results will vary. Always follow your printer manufacture instructions. Laser printing on our handmade papers is at your own risk. Always test with our PAPER SAMPLER before buying larger quantities.

Are your handmade papers true to size?

Each sheet of paper and each envelope is individually handcrafted. For this reason, slight size variations and imperfections are always possible. For our white handmade papers and envelopes expect a size variation of ⅛-¼ inch on all sides.

For our colored handmade papers, expect  ¼ -½  inch variance on all sides.

Can your handmade papers be used with envelopes from another company?

Yes! We carry a line of standard-size handmade papers. However, due to the handmade nature of our deckled edge papers, sizing can vary slightly; we always suggest sampling our papers with your envelopes before purchasing our papers in bulk. Try ourPaper Samplersto test our handmade papers with your envelopes. 

How do I seal your envelopes?

Our envelope flaps have hand-applied natural glue in varying amounts. For this reason, additional adhesive may be needed. We suggest using a glue stick, craft glue, or wax seals to seal closed each envelope.

Mailing your invitations: What is Hand-Canceling?

Handmade envelopes vary in texture and should ALWAYS be hand canceled. See your local post office for additional information on "hand canceling", or read the Martha Stewart Weddings article on Hand Canceling Your Wedding Invitations.

How much will my wedding invitations cost to ship?

Prices will vary depending on the size of your invitation, save the date, response cards, and additional information you include in your invitation suite. The postage pricing will be determined by the exterior size and overall weight. Visit USPS website for current pricing.

Are you looking for custom invitations?

At Silk & Willow, we provide top-quality handmade deckled edge paper that's perfect for creating bespoke invitations, menus, name cards, and other stationery for your unique event. To elevate your design further, we offer a selection of silk ribbons and textiles. While we don't directly produce custom designs, we're more than happy to connect you with expert stationery designers, calligraphers, or printers who can help bring your vision to life.

Have more questions?

Have questions about your order, or a general enquiry?