Custom Order Deposit

Custom Order Deposit Terms

A deposit is required for all custom orders with a total value of $1,500 or more. Payment of the deposit reserves the Client’s place in the Silk & Willow production schedule.

Standard production time for custom orders is 3 to 6 weeks. If production capacity allows, a rush option may be available for 1-week production at an additional 15% rush fee.

Once the deposit is received, Silk & Willow will review measurements and recommend the appropriate material quantities needed to achieve the Client’s desired look. This review process typically takes 2 to 7 business days. After the recommendation is presented and final material quantities are approved, an invoice for the remaining balance will be issued. The deposit paid will be applied toward the total order amount.

Full payment is required before production begins. The sooner the invoice is paid, the sooner production can be scheduled. Failure to pay the invoice promptly may result in loss of the Client’s reserved place in the production schedule.

Deposits include design consultations and measurement requirements and are deducted from your custom order total. Deposits are non-refundable. By checking out and paying your deposit, you agree to these terms.